1. COVID-19 and Incident Tracking Software: How to Solve Growing Problems

COVID-19 and Incident Tracking Software: How to Solve Growing Problems

This webinar is produced by our sister site, HRWebAdvisor.com. The topic has broad relevancy across all CareerLearning brands so it has been made available to our education audience. Please note after registration all information sent regarding this webinar will be branded HRWebAdvisor.

Human resources expert Teri Morning will share a fact-finding framework. You will learn how to address and resolve incidents before they resurface and grow.

All registrants’ names and email will be shared with the presenter for this webinar.
Event ID: 2470359
Recording: Unable to attend? A recording will be available after the presentation.
Date: Tuesday, July 21, 2020; 2:30 PM Eastern
Duration: Scheduled for 90 minutes including question and answer period.
Presenter: Teri Morning, MBA, MS, President, Hindsight HR
Credits: 1.5 HRCI, 1.5 SHRM

COVID-19 and Incident Tracking Software: How to Solve Growing Problems

You likely encounter problems in your organization daily. COVID-19 has exacerbated the frequency and severity of issues that arise. Whether related to customers, employees, patients, products, services, or operations, these incidents require investigation.

Incident tracking will enable you to capture the information necessary for notification, management, resolution, and reporting. Many incidents require multiple problem-solving paths. For example, an employee performance issue could affect customers or patients. You need a sound process to organize investigations, prepare reports, retain evidence, reach conclusive findings, and document the outcomes.

  • When does a matter reach the level of tracking as an incident?
  • What should you capture in an incident report?
  • What forms do you need?
  • How should you notify people about incidents?
  • How should you take direct complaints?
  • What are the best tactics for gathering information?
  • What protocols should you follow for managing evidence?

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