Interdepartmental Communication & Collaboration: Strategies for Knocking Down Organizational Barriers

Event ID:17075

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Download (DL)     $349.00 includes recorded presentation, slides, and Q&A
Duration: 90 minutes including question and answer session.
Presenter: Dr. James Ottavio Castagnera, Esq., managing director of K&C HR Enterprises and legal counsel at Rider University
Price: $349.00, DL includes full audio presentation, question and answer session, and presentation slides.
Who Should Attend? Administrators, faculty, staff, legal counsel
Best For: Higher education

Every organization – whether for-profit or nonprofit – of even moderate size and complexity faces a common challenge: how to maximize internal communication and cooperation in order to maximize its mission’s success. In many non-profits, the challenge may manifest itself between the fund-raising folks, on one hand, and the operational departments on the other. Foundations find themselves faced with competing grant-making missions, each of which seeks to maximize its share of the annual grant budget. In higher education, the silos built around academic majors, such as science and the humanities, stymy students’ desire to design custom-tailored degree programs. These examples, and many more like them, build barriers on the road to organizational success and employee morale.

Please join Dr. Jim Castagnera for a blueprint for knocking down or leaping such barriers through a seven-point plan:

  • Offer context
  • Exercise empathy
  • Embrace confusion
  • Manage emotions
  • Develop a common lexicon
  • Intermingle, and
  • Craft correct responses


Just a sampling of what this webinar will cover:

  • How to analyze the cultural differences that exist between employees of differing educational and professional backgrounds
  • How to factor in diversity factors, such as gender, age and race
  • How to distinguish between barriers to cooperation between departments resulting from real distinctions in professional standards and genuine resource competition, on one hand, and artificial impediments that arise inadvertently and are hardly noted until they loom large
  • What are the best tactics to remove or surmount such barriers: inter-office communication tools; training; recreational and informal interactions, etc.
  • When might the employee disciplinary policy – the stick instead of the carrot – be appropriate to force necessary employee interactions


Your conference leader for “Interdepartmental Communication & Collaboration: Strategies for Knocking Down Organizational Barriers” is Dr. Jim Castagnera, Esq. Dr. Castagnera holds a law degree and a Ph.D. in American studies from Case Western Reserve University. Jim brings more than three decades of experience in higher education to this webinar. Prior to law school he served Case Western Reserve as director of university communication. He went on to teach at the University of Texas-Austin, the Widener University Law School, and at the University of Pennsylvania, Wharton Business School. Currently, and for the past 21 years, he has been Rider University’s associate provost and legal counsel for academic affairs. His diverse duties include risk management, regulatory matters, faculty and student disciplinary cases, new-program development, assessment, litigation management, governance and institutional policies.

He is the author of 20 books, including the Handbook for Student Law for Higher Education Administrators (Peter Lang, third ed. 2017), which is available at

His teaching experience also includes continuing legal education courses, webinars, and presentations at numerous national forums, such as the Annual Conference of the National Center for the Study of Collective Bargaining in Higher Education at CUNY, and the Annual Homeland Defense and Security Higher Education Summit sponsored by the Naval Postgraduate School. He currently is an adjunct professor of law with Drexel University's law school. QUALITY COMMITMENT

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EducationAdminWebAdvisor certificates of participation are available to everyone completing this webinar.