Legally-Effective Skills for Communicating with Parents: Tools Schools Need to Limit Liability, Reduce Litigation and Facilitate Positive Relationships

Event ID:15516

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CD Only                $349.00 includes recorded presentation, slides, and Q&A
Duration: 90 minutes including question and answer session.
Presenter(s): Erin D. Gilsbach, Esq., director of professional education and policy development, King Spry Herman Freund & Faul
Price: $349.00, CD includes full audio presentation, question and answer session and presentation slides. CD subject to a $5.95 handling charge.
Who Should Attend? K-12 administrators, district legal counsel, principals, counselors, coaches, board members, superintendents, teachers, special education staff
Best For: K-12

Too often, poor communication skills can mean the difference between a parent who wants to work with their child’s school and one who wants to sue it. Communication plays a critical role in causing or preventing lawsuits, and great communicators can single-handedly save a school tens of thousands of dollars (or more!) in litigation costs. This session is designed to provide educators, guidance counselors, special education staff, building administrators, and school leaders with the tools they need to successfully reduce the number of lawsuits against a school through proven responsive and de-escalating communication techniques.

Please join Atty. Erin D. Gilsbach, an experienced school law attorney and K-12 education policy expert, as she provides real-life examples of common communication techniques – from case law as well as from her own practice – that can increase the likelihood of litigation. She will also identify positive practices that are proven to reduce tensions between parents and educators and facilitate the relationship-building process.


Just a sampling of what this webinar will cover:

  • Common communication practices that can result in an increased risk of liability
  • Effective de-escalating strategies and tips for dealing with difficult parents
  • Legally-defensible email practices
  • When to use the phone, when to email, when to have a meeting, how to tell the difference, and why it matters
  • Effective and legally-defensible techniques and best practices for documenting school-related communication


Your conference leader for “Legally-Effective Skills for Communicating with Parents: Tools Schools Need to Limit Liability, Reduce Litigation and Facilitate Positive Relationships ” is Erin Gilsbach. An experienced speaker at the state and national levels on issues regarding education and education law, Erin Gilsbach is the director of professional and policy development and an attorney with the PA-based law firm of King Spry Herman Freund & Faul and a founding member of the Greyfriars Institute, a nonprofit affiliate entity dedicated to providing quality professional education in the area of school law to educators and school leaders. She provides legal representation and/or professional development to over 150 Pennsylvania schools. In her practice, Atty. Gilsbach emphasizes a proactive approach to legal defensibility for schools by helping them to create procedures, administrative regulations and board policies that are developed not only upon consideration of statutory and regulatory requirements but also the best practices and common pitfalls found within the facts of applicable case elaw.

Voted a "Rising Star Attorney" by her peers in Superlawyers and Philadelphia magazines for the past four years, Atty. Gilsbach serves on the board of the PA School Boards Solicitors Association. She began her career as a public high school English teacher. Prior to joining King Spry and the Greyfriars Institute, she served for over two years at the Pennsylvania Department of Education's Office of Chief Counsel. QUALITY COMMITMENT

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EducationAdminWebAdvisor certificates of participation are available to everyone completing this webinar.