Performance Conversations: A Key to Successful Performance Management in Higher Education

Event ID:12225

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CD Only                   $349.00 includes recorded presentation, slides, and Q&A
Duration: 90 minutes including question and answer session.
Presenter(s): Christopher D. Lee, Ph.D., SPHR
Price: $349.00, CD includes full audio presentation, question and answer session and presentation slides. CD option is subject to a $5.95 handling charge.
CE Credits: This program has been approved for 1.5 general recertification credit hours toward PHR, SPHR, and GPHR recertification through the HR Certification Institute.
Who Should Attend? Deans, directors, department chairs, vice presidents, administrators, HR, counsel

Traditional performance appraisal systems can be ineffective in the collegial environment of higher education. Shared governance, egalitarianism, and individual responsibility are a part of the belief system that guides how work is done in colleges and universities. Instead of the traditional power relationship between a supervisor and subordinate, deans, directors, department chairs and vice presidents are peer leaders who work in a collaborative environment of mutual respect. Nonetheless there still exists a supervisor-subordinate relationship, but how best to manage that relationship can differ from what we may be familiar with. How then should colleges and universities harness the potential of every faculty and staff member, while still making sure that institutional policies and procedures are being adhered to? Finding the answer requires a collaborative approach to employee performance management which involves having “performance conversations” which foster a shared commitment to institutional goals and responsibilities. Conversations, instead of evaluations, represent the underpinnings of a performance management system which seeks meaningful feedback. Just as a true learning organization enables every student to learn, grow, and contribute to his or her highest potential, a higher education performance management system should empower all faculty and staff members to do the same and still make sure that the goals of traditional performance management are being met. Achieving these objectives will encourage faculty and staff to grow, and at the same time help the institution to reduce its legal exposure from current and former disgruntled employees. Please join Christopher D. Lee, Ph.D., SPHR as he explains step-by-step how to begin having performance conversations and how these fit with the performance management system you may currently be using.


Just a sampling of the many practical tips you’ll take away:

  • Learn the key design elements that are necessary to create a collegial performance management system in higher education
  • Understand how to get employees involved in tracking and regulating their own performance
  • Learn to recognize common pitfalls with traditional appraisals and what to do instead
  • Discuss how to redefine the supervisor and subordinate relationship to foster “partners in performance”
  • Discuss how to hold quality “performance conversations” which include:
    • Involving colleagues in meaningful dialogue about their performance
    • Providing feedback and feed-forward without insulting a colleague
    • Recognizing how the culture of an institution can be built into the current performance management system
  • Fostering positive relationships built upon cooperation, collaboration, and communication
  • Finding out how to hold positive conversations about the most difficult workplace challenges
  • Seeing how to apply appropriate techniques for faculty and staff performance conversations


Your conference leader for “Performance Conversations: A Key to Successful Performance Management in Higher Education” is Christopher D. Lee, Ph.D., SPHR. Dr. Lee is a human resources practitioner, lecturer, researcher, and author. His background includes having served as the chief human resources officer for three different colleges or universities and a state college system. He is a former question writer and member of the Exam Review Panel for the PHR and SPHR examinations administered by the Human Resources Certification Institute (HRCI). His areas of expertise are employment, training, and performance management—or, in his words, "finding, developing, and managing talent in organizations." He is the author of numerous human resources related articles, chapters, and two books, including Performance Conversations: An Alternative to Appraisals. He has recently completed the manuscript for his next work called Performance Questions: 7 Answers, 30 Minutes, Unlimited Results. He has presented at conferences and consulted with clients in the U.S., Canada, Australia and South Africa on HR related topics. He holds a master's degree in HR management, a doctor of philosophy degree in HR development, and he is also certified as a senior professional in human resources. QUALITY COMMITMENT

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